Order Processing
Handling
Shipping
Overnight Shipping
Shipping Prices
Shipping Insurance
Returns & Exchanges
Custom-Made Services

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Order Processing
 
Please note we can only ship within the United States at this time.  Orders are usually processed and shipped within three to five business days of receipt of payment.  Orders are processed on a first-come first served basis and based on item availability.  If an item is backordered, you will receive an email with an estimated ship date.  The rest of your order will go out as scheduled.  Your backordered item will ship separately when it becomes available.  In some cases, you may be offered a substitute item by email. If you accept the substitute item, it will be shipped instead, thereby cancelling your original backordered item. 

Handling

Our shipping rates include a small handling fee for the processing your order.  This fee pays for packing labor and materials, including any interior padding.  Your package is then given the paw of approval by Auggie before it is taken to the Post Office!

Shipping

Please note we can only ship within the United States at this time.  Orders are processed Monday through Friday. Please allow three to five business days for order processing before your package is shipped. Please be aware that longer delays may occur during busy holiday seasons or due to high volume of orders from dog shows and pet adoption fairs. No shipping will take place on weekends or holidays.  (We will be outside playing with the dogs!)

All items are subject to availability. In the case of a backordered item, you will be notified by email as soon as possible with an estimated ship date. 

Shipping rates are based on a rate scale as listed in our rate chart, using Priority mail from the United States Postal Service.  Most items will be shipped by Priority Mail. NOTE: In the event that an order consists solely of 1-6 single greeting cards, First Class Mail service will be used. We cannot be held responsible for any delays caused by the United States Postal Service.

Overnight Shipping

If you, like Auggie, really really really need want instant gratification and want your order fast, please email info@TwoLittleDogs.com for an rate quote for FedEx overnight deliveries.  You must include your name, address and a list of products and quantities.  We will put together your order and send you a Money Request through PayPal via email for your order.  Shipping would take place upon receipt of payment.

Shipping Prices

Shipping Insurance

Two Little Dogs does not currently offer shipping insurance, however, your packages can be tracked online using the United States Post Office website.  If your package was damaged during shipping, please email info@TwoLittleDogs.com within 3 days of receipt, and we will send instructions.

Returns & Exchanges

Two Little Dogs want you to be satisfied with your purchase.  If you need to exchange an item you will need an exchange authorization number.  Please email info@TwoLittleDogs.com with your request to exchange, describe the reason for the exchange and do this within 7 days of receiving the goods. 

We will send you an email with an exchange authorization number.  Include this number with the item in the original packaging, in the original unused condition.  Please note, items may only be exchanged, not refunded at this time. 

Custom-Made Services

Our waiting list for custom-made, personally-designed costumes for dogs is currently full through the end of 2009.

Please direct any questions or concerns to info@twolittledogs.com.

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